In an industry full of promises, we stand apart by delivering on them with a refreshingly human touch. We’re not pen-pushing claims handlers with transactional mindsets.
We’re claims analysts with decades of experience and technical expertise, cutting through red tape to solve complex problems with quick, empowered decision-making and personal service.
Deeply embedded in every aspect of our business, we understand your challenges from the inside out. We’re proactive, offering continuous support and crafting data-driven, innovative, tailored solutions that go beyond the standard.
Our ongoing case review and analysis gathers insights and transforms data into actionable knowledge, guiding future decisions, predicting and preventing losses, and propelling industry progress. We are much more than writing a cheque. We’re a calming, visible presence, supporting you every step of your claims journey – building trust, developing lasting relationships, and turning challenges into opportunities.
Steve Agutter
HEAD OF CLAIMS
As Head of Inigo’s claims department, I am responsible for all classes of business. I bring 30+ years of insurance claims experience to Inigo and was formerly AIG’s Chief Claims Officer, International responsible for management of all Commercial & Personal Lines claims across the International & Speciality Divisions. I specialise in Property & Energy claims as well as Catastrophe response and will also oversee all inwards/ceded Reinsurance claims at Inigo. I have been at Inigo since the start joining in December 2020 and I sit on the Inigo Executive Committee.
London, United Kingdom
[email protected]
Yera Patel
HEAD OF THIRD PARTY CLAIMS, HEAD OF LEGAL
I lead our Third Party claims area, specialising in D&O, Financial Institutions and Liability claims. I have over 20 years experience in the US and UK Markets. I am a New York licensed attorney, formerly in private practice. and before Inigo, I held Financial Lines Claims & Underwriting Management leadership positions at AXA XL and Beazley following my role at AIG in the Coverage Litigation and Financial Lines Departments. In addition to my Claims responsibilities, I am also is Head of Legal at Inigo and joined in January 2021.
Eleanor Simon
CLAIMS ANALYST
I am a Senior claims Analyst, responsible for handling Financial Lines, Cyber and Casualty claims at Inigo. I am a qualified Solicitor of the Senior Courts of England and Wales. Formerly with the law firm DLA Piper, I focussed on coverage and defence of high value claims across a range of classes of businesses, with first-hand expertise in cross border litigation and international arbitration. I gained claims experience at AXA XL, with a specific focus on handling US D&O. In my spare time, I enjoy getting outdoors, particularly hiking and sailing in the UK or abroad.
Diane Lenkowsky
Claims Analyst
I am a Senior Claims Analyst focused on D&O and Financial Institutions. Before joining Inigo, I worked for 10 years in private practice in the United States where I handled all aspects of civil litigation on a broad range of cases, including D&O and EPLI matters. I joined Inigo in October 2024.
Oshana Benotmane
I joined Inigo in 2023 having graduated from University College London studying the LLM with a focus on Corporate Governance and Marine Insurance. As Claims Analyst I primarily handle General Liability and Marine & Energy Claims. Outside of work I enjoy running the Saturday morning parkruns.
Penny Wood Hill
I handle claims emanating from Marine and Energy Liabilities. Dealing with losses related to P&I, Shipowners, Ports & Terminals, Shipyards and maritime employees. On the energy side, liability losses for Contractors/Operators from offshore/onshore projects, pipelines, refineries to offshore construction. I bring 35 years of experience from Terra Nova (now Markel), Swiss Re and Axa XL, am an active member of the JMCC (Joint Marine Claims Committee) having been a past Chair, along with also being a former Chair of the LMX discussion group. In my spare time I enjoy walking my dog, cricket, music and skiing when I get the chance.
Kristina Mangino
I joined Inigo in 2024 as a Senior Claims Analyst responsible for General Liability and Cyber claims. I am a US qualified attorney, licensed in New York and New Jersey. In addition to working in private practice, I have worked at AIG and Chubb handling coverage litigation and complex general liability claims, including long tail exposure claims and class actions. In my free time, I enjoy hiking, traveling, and seeing live music.
Jade Watt
I joined Inigo from a high-net-worth insurance company in August 2023 as a First Party Claims Analyst, specialising in Property D&F sector. New to the Lloyd’s Market, I bring a fresh and different perspective including legal research and analysis skills I developed in my previous role as well as from my Law undergraduate and ongoing Master’s.
Perry Bowen
HEAD OF FIRST PARTY CLAIMS
I joined Inigo in November 2023 bringing more than 20 year’s experience in the Lloyds claims market. I have in recent years held senior claims roles at Ki/Brit, Pioneer and Arch with a strong focus on all 1st party classes. I am proud to work with underwriters who see the claims value proposition in order to retain and grow their wider business. I am also keen to promote the claims function of a syndicate as a great career choice to younger entrants to the London insurance market. In my spare time I like to watch most sports (Tottenham Hotspur when they win) and get on my Peloton for a workout at every opportunity.
James Bradley
I made the switch from personal lines broking at A Plan Insurance, just after the pandemic to join Inigo as a First Party Claims Analyst in March 2022. I specialise in open market Property D&F, Political Violence and Terror, Onshore Energy and Mining claims. My aim is to learn from the claims experience and collaborate with Underwriters to provide informed decision making, based on the real world examples that support the underlying data. With a range of knowledge built up in a relatively short time in the Lloyd’s Insurance Market, I bring management experience in previous client facing roles to engage and rally the insurance market to provide the best possible outcome.
Loraine Hayward
Head of Reinsurance Claims
I joined Inigo in July 2024 as Head of Reinsurance Claims with a focus on Non-Marine Cat, Risk and Speciality lines (US and International). I have 25 years claims experience for Property & Casualty Insurance and Reinsurance, both Lloyds and company market. Before Inigo I was Reinsurance Claims Manager at Hiscox Re & ILS and prior to that I held claim and operations roles at Generali, Chubb & CNA. My outside interests include walking/hiking and travelling. I am a walk leader in my spare time.
Mark Holmes
CLAIMS OPERATIONS
I joined the team in August 2022 as Head of Claims Operations, bringing 15 years of claims industry experience from AIG and more recently AXA XL. Part of the Claims Leadership Team at Inigo, designing and delivering on the claims strategy, my responsibilities cover a number of areas from claim system ownership; vendor management, compliance / management of outsourcing and TPA arrangements. Passionate about change management and personal/team development, I works closely with the Claims Analysts to fulfil their potential.
Domika Williams
I am Inigo’s Claims Operations Analyst and MI Specialist, who joined in April 2021, specializing in all classes of business. With a focus on enhancing efficiency and streamlining processes, my expertise lies in identifying operational opportunities and implementing effective action plans. alongside curating comprehensive reports for internal stakeholders, providing them with a clear understanding of claim status and its impact on various departments. My proficiency in analysing and reconciling data ensures consistency between the syndicate and Lloyd’s, contributing to a more streamlined and efficient claims process.
Zoe Herring
After graduating from the University of Liverpool, I joined Inigo in 2024 as a Claims Assistant, bringing a vibrant and innovative perspective to the team. In my role, I assist across all classes of business, contributing to the smooth handling of claims and helping to enhance efficiency in daily operations. My academic background, combined with my new enthusiasm and curiosity about the insurance market, allows me to approach challenges with a unique viewpoint.
Relationships: Refreshingly human communication, transparent at every step.
Decisive: A dedicated point person empowered with authority to make decisions.
Leadership: Technical expertise to ‘rally the market’ pushing the industry forward.
Creative: Disrupting the market by seeking bold solutions.
Visible: Claims at the forefront, a calming presence to support you and your business.
Analytical: Leaning on our insights and learning from losses.
With a sharp focus on technology and innovation we collect rich information from rarely used sources, unlocking valuable insights for our customers that traditional analysis often misses - deepening understanding and building trust.
In an ever changing world we look to partner with our clients to offer bespoke cover to your particular needs, and create a long-term relationship that drives value for our customers.
The embodiment of deep thinking, we challenge the market with consolidated risk expertise that provides unparalleled geopolitical insights.
We’re claims analysts with decades of experience and technical expertise, cutting through red tape to solve complex problems with quick, empowered decision-making and a personal service.
We are driven by data excellence and are laser-focused on protecting people from the fallout of tough decisions. Breaking down complexity in high-risk environments is in our DNA.
At Inigo, we support clients by identifying trends and strategically planning for the energy transition focusing on operational efficiency and a sustainable future.
We strive to be a step ahead, anticipating the future of each risk profile to provide substantial, thoughtfully arranged data-driven capacity that shields your business from the unexpected.
